At Juremae, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
1. Return Period
Customers have 14 days from the date of delivery to request a return.
To initiate a return, please contact our support team at contact@juremae.com with your order number and reason for the return.
2. Return Conditions
To be eligible for a return:
- The item must be unused and in its original packaging.
- A receipt or proof of purchase is required.
- The return must be requested within the 14-day window.
3. Return Shipping Costs
- Return shipping costs are the responsibility of the customer.
- However, if the item arrived damaged or there was a mistake on our part, we will cover the return shipping costs.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, a refund will be issued within 15 days to your original method of payment.
- Refunds may take additional time depending on your bank or card issuer.
5. Non-Returnable Items
Certain types of items may be non-returnable for hygiene or safety reasons (e.g., opened personal care products). These will be clearly indicated on the product page.
6. Contact Us
For any questions about returns or refunds, please contact us at:
📧 Email: contact@juremae.com